Question 1

How are sessions paid and can I claim reimbursement?

Accepted Answer

All services are offered on a fully private basis. We do not offer services that are eligible for reimbursement by Dutch health insurance companies, and we do not have contracts with Dutch insurers.
Individual therapy sessions must be paid in advance at the time of booking via the Dutch payment platform Tikkie.
If you require documentation for international insurance reimbursement, a detailed monthly invoice summarising all sessions attended can be issued upon request. Reimbursement depends entirely on your individual insurance policy and remains the responsibility of the client.

Question 2

Who can attend individual therapy or group programmes?

Accepted Answer

Individual therapy is available to clients residing in the Netherlands.
Our psychoeducational group programmes (Reflective Parenting and Postpartum Care) can be attended online from anywhere in the world, as they are not clinical interventions.
All group sessions are conducted in English. Individual therapy is available in English, Spanish, and Catalan

Question 3

Are the group programmes considered therapy?

Accepted Answer

No. Reflective Parenting and the Postpartum Care Programme are structured psychoeducational programmes. They are not psychotherapy and do not replace individual clinical treatment.
They are designed to provide psychological insight, practical tools, and guided reflection in a supportive group environment.
These group programmes are not suitable for individuals with severe psychiatric conditions requiring specialised clinical care.

Question 4

What is the cancellation policy for group programmes?

Accepted Answer

Group programmes are offered as structured packages with pre-established fees.
Once a group has started, it is considered closed. Missed sessions cannot be rescheduled, transferred, or refunded. No partial reimbursements are provided for non-attendance.
This structure protects the integrity and continuity of the group process.

Question 5

Can more than one parent attend the Reflective Parenting Programme?

Accepted Answer

Yes, all parents are welcome to participate.
Please note that the programme fee applies per participant, both for in-person and online attendance

Question 6

What happens if I need to cancel an individual therapy session?

Accepted Answer

Individual therapy sessions require a minimum of 24 hours’ notice for cancellation or rescheduling.
Cancellations made less than 24 hours in advance will be charged in full, without exception.
This policy allows the practice to function respectfully and fairly for all clients.

Question 7

Can I attend the Reflective Parenting Programme if my child has been diagnosed with a disorder?

Accepted Answer

Yes, you are welcome to attend. The programme is not therapy and does not provide disorder-specific treatment. Instead, the focus is on helping parents increase awareness of their child’s and their own thoughts, feelings and behaviors. Parents of children with or without a diagnosis can benefit from this reflective approach. If your child has a diagnosis, the group may complement therapeutic or medical support you already receive, but does not replace individual clinical care.

Question 8

Are babies welcome in Postpartum group sessions, or should I arrange childcare?

Accepted Answer

We encourage mothers to treat the group as dedicated time for themselves. For this reason, we request that childcare is arranged in advance.

Question 9

What are your exclusion criteria for therapy?

Accepted Answer

We do not provide treatment for individuals under 18 years of age, or for those with primary concerns such as: 
active suicidality
psychotic disorders
severe and chronic psychiatric conditions
eating disorders
addictions
severe personality disorders
We also do not specialize in coaching for ADHD, ADD, or autism spectrum disorders.

Question 10

What if I am experiencing a crisis?

Accepted Answer

This practice does not provide emergency or crisis services.
If you are experiencing a mental health crisis or feel at risk of harming yourself or others, please contact Dutch emergency services immediately by calling 112.
You may also contact your GP (huisarts) or the out-of-hours GP service (huisartsenpost) in your area.
If you are located outside the Netherlands, please contact local emergency services in your country where you are located..

Question 11

Who is the Postpartum Care Programme for?

Accepted Answer

The Postpartum Care Programme is designed for mothers within the first two years after childbirth.
It focuses on emotional adjustment, identity changes, stress regulation, and self-compassion during early motherhood. The programme is intended exclusively for mothers.

Question 12

Does Nurturing Minds handle insurance authorisations or administrative processes related to reimbursement?

Accepted Answer

Nurturing Minds does not:
•  Request treatment authorisation from insurers
•  Complete insurance forms
•  Provide extended clinical reports for reimbursement
•  Contact insurance providers on behalf of clients
Before beginning therapy, please confirm directly with your international insurance provider whether prior approval is required.
All administrative responsibility regarding insurance claims lies with the client.

FAQs

If you don’t find the answer you’re looking for in our FAQs, please don’t hesitate to contact us at contact@nurturingmindshc.com